Who does your company depend on? You, obviously. Business owners will always have the best interest in their success.
And, eventually, they are the ones who need to make the right choices.
Your employees are multipliers. Although you have to be there for the company, it is a huge mistake to presume that you are the only one who will be. Consider every company you have owned, worked for, or bought from.
It might have been at a book shop or dining establishment. Or perhaps it was a specialist’s office where some employee, certainly not the owner. Was so helpful, pleasant, and hardworking that it made you wish to do business again.
Employees become extensions of the business owner since they do the numerous tasks the business owner cannot. Good employees can make a business. Bad ones can break it.
However, many business owners forget that they can either help employees be their best.
Or worst. Help your employees to be their best and become heroes to your customers. Listen to your employees.
Think about your own experience at your earliest jobs. You were treated as a noob who had absolutely nothing to offer. Sure, when you are young, you are short on experience and common sense.
But being entirely shut down is insulting and demoralizing. Not only that, however it is also silly for the business owners to ignore what employees have to say. These are the individuals who are the face of the company to your customers.
They are likewise the individuals who have the most experience.
In the strengths and weaknesses of the company in an ordinary way. If you do not get in the world of your employees by listening. You will not know what you need to do to take your company to its next level.
Let your employees make decisions. Not surprisingly, many business owners and managers have such a drive for success. That they feel a desire to control as much of the operations as possible.
When taken to an extreme, it develops into the irritation of micromanaging. The mindset is not just off-putting but also eventually self-defeating. Nobody can be everywhere at all times, and a company loses customers and sales in an instant.
Do not tell your employees to wait to get problems solved.
Let your employees do what is needed. That does not imply they can do whatever they want. By all means, set standards and guidelines, however after you do, get out of the way and let them make things better.
In some cases an employee may go too far. If that happens, just treat it as a learning opportunity and help the employee understand better what to do in future. There may be some unfavorable effects, however, most likely a lot fewer than what you will get today.
Give your employees a budget to make things right. Perhaps most companies may not have a $1,000 budget per customer, but, surely you can afford something. Trust your employees to utilize the budget sensibly.
Maybe they will send flowers to a customer to congratulate on the birth of a child.
However, the good your employees can do far outweighs the potential bad. Which you can monitor through routine accounting disciplines prior to it getting out of hand. The bottom line of all this is to trust your employees.
Provide them a chance to do well by customers, the company, and you. Understand that they do wish to see things do better. Individuals truly do wish to invest their working hours in an amazing environment.
So allow them to create it.