Managers tend to see individuals who work for them as staff rather than people. But it’s really the people who actuates if your business will be successful. So how do managers understand what motivates staff and ways to handle their feelings?
It’s not easy but the benefit can be enormous.
Being emotionally aware allows managers to balance the workforce to be creative, overcome obstacles, and get daily work done. Also, emotionally-aware managers develop engagement with staff. Consequently, staff will be more dedicated to the company, perform better, delight customers, and drive value.
Failing to build engagement will result in employee retention and business to suffer. Being emotionally aware is crucial to a business strategy and it can be difficult to execute. Outstanding managers always understand the emotional state and cues the staff are trying to send. Deciphering emotions needs knowledge of various personality and communications styles.
Many managers believe emotion is a shortcoming in the workplace, however it’s really important to great management. Competent managers lead with emotion by maneuvering these four skill sets: self-awareness, self-management, social-awareness, and relationship-management. If you are acquainted of your own emotional state, you are connected to your own feelings and you will be less susceptible to allow your emotions to influence your perceptions of other people. You will be more open to the emotional states of your staff and able to recognize where they are accomplishing and where they have difficulties.
Many individuals are good at concealing their emotions.
While this ability might make them feel in control, it has a toxic effect in the workplace. That is why it is important to be sensitive to verbal and non-verbal emotional cues. The four toxic emotional cues are narcissist, manic-depressive, passive aggressive, and emotionally-disconnected.
Emotionally-aware managers can easily spot these 4 emotional traps: passivity, manipulation, bullying, and drama. You can’t avoid emotional traps or dealing with different personality types, but if you are aware of your own emotional state, and know that your business will suffer if you do not take action, you will be rewarded with better hires, higher staff engagement, more customer satisfaction, and better business results.